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dr. W.J. Pieterson (Willem)

Expertise

Citizen
Service
Government
Strategy
Marketing
Behavior
Entrepreneurs
Public Service
Information
Interaction
Model

Publications

Recent Articles
Pieterson, W. J., Ebbers, W. E., & Madsen, C. O. (2017). New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery. In M. Janssen, K. Axelsson, O. Glassey, B. Klievink, R. Krimmer, I. Lindgren, P. Parycek, H. J. Scholl, ... D. Trutnev (Eds.), Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017 (pp. 47-59). (Lecture Notes in Computer Science; Vol. 10428). Cham: Springer. DOI: 10.1007/978-3-319-64677-0_5
van den Boer, Y., Pieterson, W. J., Arendsen, R., & de Groot, M. (2014). Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. In M. Janssen, H. J. Scholl, M. A. Wimmer, & F. Bannister (Eds.), Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014. Proceedings (pp. 120-132). (Lecture notes in computer science; No. vol. 8653). Springer. DOI: 10.1007/978-3-662-44426-9_10

UT Research Information System

Contact Details

Visiting Address

University of Twente
Drienerlolaan 5
7522 NB Enschede
The Netherlands

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Mailing Address

University of Twente
P.O. Box 217
7500 AE Enschede
The Netherlands