• Computer Science

    • Design
    • Internet
    • Service
    • Triangulation
    • Contexts
    • Clinical Decision Support System
  • Social Sciences

    • Approach
    • Theory


My research field is on knowledge on the Internet for business purposes. Major topics of research are related to rationality of users of Internet services (e.g. privacy calculus), effective means for business decision makers of extracting reliable knowledge from internet sources (e.g. understanding and adoption of sentiment mining and prediction results for marketing decisions), and the design and implementation of industry 4.0 (e.g. use of cognitive computing in services and manufacturing).


A Process Mining Starting Guideline for Process Analysts and Process Owners: A Practical Process Analytics Guide using ProM. Yasmin, F. A., Bemthuis, R., Elhagaly, M., Wijnhoven, F. & Bukhsh, F. A.Where To Go? Smart Guidance Based On IoT Sensor-DataIn Connected Smart Cities CSC2020 as part of the Multi Conference on Computer Science and Information Systems MCCSIS2020 (pp. 117-128). Effing, R., Brouwer, R. J., Iliev, A. & Wijnhoven, F.Automatic Q.A-Pair Generation for Incident Tickets Handling: An Application of NLPIn Economics of Grids, Clouds, Systems, and Services: 17th International Conference, GECON 2020, Izola, Slovenia, September 15–17, 2020, Revised Selected Papers (pp. 15-27). Springer. Lammers, M., Wijnhoven, F., Bukhsh, F. A. & De Alencar Silva, P.

Research profiles

Affiliated study programs

Courses academic year 2023/2024

Courses in the current academic year are added at the moment they are finalised in the Osiris system. Therefore it is possible that the list is not yet complete for the whole academic year.

Courses academic year 2022/2023

Privacy calculus

Industry 4.0

Health DSS


Visiting address

University of Twente

Ravelijn (building no. 10), room 3313
Hallenweg 17
7522 NH Enschede

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