Agata Leszkiewicz is an Assistant Professor of Marketing at NIKOS department, University of Twente. Prior to joining NIKOS, Agata did her post-doc at the Center for Excellence in Brand and Customer Management (CEBCM), Georgia State University (USA). She obtained her PhD cum laude in Business and Quantitative Methods (Quantitative Marketing) from the University Carlos III of Madrid (Spain), for which she received the King Felipe VI of Spain Extraordinary Doctoral Dissertation Award (2014). Previously, she obtained the MSc. in in Business and Quantitative Methods (UC3M), and MA in Quantitative Methods in Economics and Information Systems from Warsaw School of Economics (Poland).
Agata’s research aims to solve interesting managerial issues with cutting edge methods from statistics, econometrics, and optimization. Specifically, she is interested in topics related to customer relationship management, customer churn and reacquisition, and design of experiments. She has published in premier peer-reviewed journals in marketing and statistics, such as Journal of Marketing Research, Statistics and Computing. Her work has been presented at leading conferences, such as INFORMS Marketing Science Conference, AMA Winter Educators Conference, ERCIM WG on Computational and Methodological Statistics, ICSA Applied Statistics Symposium, and others. During her PhD Agata was a visiting doctoral students in the Marketing Division of Columbia Business School (New York City, USA). Since 2018 she has also been a visiting scholar at Center for Excellence in Brand and Customer Management (CEBCM, GSU). Agata serves as reviewer for the Journal of Marketing, the European Journal of Marketing and the Marketing Science Institute.
Customer churn is one of biggest concerns for businesses operating in both contractual and non-contractual industries. Firms need to detect early who? is most likely to churn, when?, and why? to proactively prevent the loss of customers. Because retention budgets are limited, firms also recognize that some customers are more valuable than others, and they simply cannot afford to lose them. Furthermore, there is evidence from the marketplace that firms do not give up on lost customers but try to profitably rebuild those relationships. My research on customer relationship marketing tackles these strategic challenges.
- customer relationship management, customer churn and reacquisition
- customer choice
- conjoint analysis
- statistics, optimization
- econometric data analysis
- optimal design of experiments