dr. H. Kizgin (Hatice)

Associate Professor
BMS-HBE-ETM
h.kizgin@utwente.nl
+31534891180
Business card

Hatice holds a Ph.D from the Newcastle Business School. Her research has investigated immigrants’ consumer behaviour and their acculturation trends. Her current research interests focus primarily on digital, social media marketing and a special interest in AI and customer experience. She has worked at the Swansea University and University of Bradford, UK.

Hatice has published articles in leading academic journals including Journal of Business Research, Information Systems Frontiers, Technology and Forecasting, International Marketing Review, International Journal of Information Management, Production Planning and Control, Government Information Quarterly, Information Technology and People, Annals of Operations and has presented her research in some of the prominent international conferences of marketing.

She is the Co-editor of the book “Advances in Theory and Practice of Digital Marketing”, Springer Publications. In addition she has co-edited special issues published by Journal of Retailing and Consumer Services, Journal of Consumer Behaviour and is the current co-editor for special issues in International Journal of Information Management. Hatice holds the position of Deputy Chair at Academy of Marketing Special Interest Group: Digital Marketing and Data Analytics https://www.academyofmarketing.org/sigs/digital-marketing-sig/. Hatice is an Editorial Review Board Member with International Journal of Information Management and serves as an external examiner at the Norwich Business School (NBS), University of east Anglia.

Hatice was recently appointed to the Board of Assadaqaat Community Finance (ACF) designed to address financial and social exclusion, financial inequality and eradicate poverty. Hatice will be focusing on the inspriring Woman Entrepreneurship Programme. ACF has been selected as one of the organisations for Liber Project 2021 by the Said Business School, University of Oxford.

Expertise

  • Psychology

    • Acculturation
    • Research
    • Intention

  • Social Sciences

    • Consumers
    • Perspective

  • Computer Science

    • Roles
    • Artificial Intelligence
    • Social Media

Organisations

Publications

Jump to: 2024 | 2023 | 2022 | 2021 | 2020 | 2019

2024

The role of online identity orientation and socializing for information search: a case of ethnic minority guests’ hospitality experiences (2024)International Journal of Contemporary Hospitality Management, 36(9), 3112-3128. Kizgin, H., Jamal, A., Rana, N. & Dwivedi, Y. K.https://doi.org/10.1108/IJCHM-01-2023-0009

2023

Introduction to the Special Issue: Information Communication Technology (ICT): People, Culture, and Globalization (2023)International journal of information management, 70(C). Article 102591. Bartikowski, B., Laroche, M. & Kizgin, H.https://doi.org/10.1016/j.ijinfomgt.2022.102591How AI encourages consumers to share their secrets? The role of anthropomorphism, personalisation, and privacy concerns and avenues for future research (2023)Spanish Journal of Marketing - ESIC, 27(1), 2-19. Kronemann, B., Kizgin, H., Rana, N. P. & Dwivedi, Y.https://doi.org/10.1108/SJME-10-2022-0213

2022

A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective (2022)Information systems frontiers, 24, 2027-2051. Behera, R. K., Bala, P. K., Rana, N. P. & Kizgin, H.https://doi.org/10.1007/s10796-021-10231-8Harnessing the Potential of Artificial Intelligence to Foster Citizens’ Satisfaction: An empirical study on India (2022)Government information quarterly, 39(4). Article 101621. Chatterjee, S., Khorana, S. & Kizgin, H.https://doi.org/10.1016/j.giq.2021.101621The “Other” Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience (2022)In The Role of Digital Technologies in Shaping the Post-Pandemic World: 21st IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2022 Newcastle upon Tyne, UK, September 13-15, 2022. Proceedings (pp. 70-81) (Lecture notes in computer science; Vol. 13454). Springer. Kronemann, B., Kizgin, H. & Rana, N. P.https://doi.org/10.1007/978-3-031-15342-6_6Assessing the implementation of AI integrated CRM system for B2C relationship management: Integrating contingency theory and dynamic capability view theory (2022)Information systems frontiers (E-pub ahead of print/First online). Chatterjee, S., Mikalef, P., Khorana, S. & Kizgin, H.https://doi.org/10.1007/s10796-022-10261-wCognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective (2022)Journal of business research, 141, 685-701. Behera, R. K., Bala, P. K., Rana, N. P. & Kizgin, H.https://doi.org/10.1016/j.jbusres.2021.11.070Social Influence Analysis (SIA) in Online Social Networks (2022)[Contribution to conference › Paper] 4th Multidisciplinary International Symposium, MISDOOM 2022 . Leszkiewicz, A., Bucur, D., Grimme, C., Michalski, R., Clever, L., Pohl, J., Rook, J., Bossek, J., Preuss, M., Squillero, G., Quer, S., Calabrese, A., Iacca, G., Kizgin, D. H. & Trautmann, H.

2021

Transcultural identity development among third generation minority consumers (2021)Journal of business research, 133, 132-142. Takhar, A., Jamal, A. & Kizgin, H.https://doi.org/10.1016/j.jbusres.2021.04.060Guest Editorial: A special section on digital marketing (2021)International journal of information management, 59. Article 102355. Kizgin, H., Gutierrez, A., Desai, B., Vazquez, D. & Rana, N.https://doi.org/10.1016/j.ijinfomgt.2021.102355The impact of online vs. offline acculturation on purchase intentions: A multigroup analysis of the role of education (2021)Journal of business research, 130, 724-735. Kizgin, H., Jamal, A., Dwivedi, Y. K. & Rana, N. P.https://doi.org/10.1016/j.jbusres.2020.05.011Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy (2021)International journal of information management, 57. Article 101994. Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., Galanos, V., Ilavarasan, P. V., Janssen, M., Jones, P., Kar, A. K., Kizgin, H., Kronemann, B., Lal, B., Lucini, B., … Williams, M. D.https://doi.org/10.1016/j.ijinfomgt.2019.08.002

2020

The inherent tensions within sustainable supply chains: a case study from Bangladesh (2020)Production planning & control, 31(11-12), 932-949. Shareef, M. A., Dwivedi, Y. K., Kumar, V., Mahmud, R., Hughes, D. L., Rana, N. P. & Kizgin, H.https://doi.org/10.1080/09537287.2019.1695917THE OTHERS: The role of individual personality, cultural acculturation, and perceived value on towards firm's social media and acculturation orientation (2020)International journal of information management, 52. Article 102075. Foroudi, P., Marvi, R. & Kizgin, H.https://doi.org/10.1016/j.ijinfomgt.2020.102075The impact of social media on consumer acculturation: Current challenges, opportunities, and an agenda for research and practice (2020)International journal of information management, 51. Article 102026. Kizgin, H., Dey, B. L., Dwivedi, Y. K., Hughes, L., Jamal, A., Jones, P., Kronemann, B., Laroche, M., Peñaloza, L., Richard, M. O., Rana, N. P., Romer, R., Tamilmani, K. & Williams, M. D.https://doi.org/10.1016/j.ijinfomgt.2019.10.011Editorial introduction: Advances in theory and practice of digital marketing (2020)Journal of Retailing and Consumer Services, 53. Article 101909. Dwivedi, Y. K., Rana, N. P., Slade, E. L., Singh, N. & Kizgin, H.https://doi.org/10.1016/j.jretconser.2019.101909"The Identity Construction of the Inbetweener, Through Food Consumption: “You Are What You Eat”" (2020)Advances in consumer research, 48, 143-147. Takhar, A., Kizgin, H. & Magede, T.https://www.acrwebsite.org/volumes/2659230/volumes/v48/NA-48Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis (2020)In Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings (pp. 161-175) (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12066 LNCS). Springer. Tamilmani, K., Rana, N. P., Dwivedi, Y. K. & Kizgin, H.https://doi.org/10.1007/978-3-030-44999-5_14Digital and Social Media Marketing: Emerging Applications and Theoretical Development (2020)[Book/Report › Book editing]. Springer. Rana, N., Slade, E. L., Sahu, G. P., Kizgin, H., Singh, N., Dey, B. L., Gutierrez, A. & Dwivedi, Y. K.https://doi.org/10.1007/978-3-030-24374-6

2019

Disaster management in Bangladesh: developing an effective emergency supply chain network (2019)Annals of operations research, 283(1-2), 1463-1487. Shareef, M. A., Dwivedi, Y. K., Mahmud, R., Wright, A., Rahman, M. M., Kizgin, H. & Rana, N. P.https://doi.org/10.1007/s10479-018-3081-yPrevention of cybercrimes in smart cities of India: from a citizen’s perspective (2019)Information technology & people, 32(5), 1153-1183. Chatterjee, S., Kar, A. K., Dwivedi, Y. K. & Kizgin, H.https://doi.org/10.1108/ITP-05-2018-0251

Research profiles

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