prof.dr. J.H. Kerstholt (José)


About Me

My main interest is in human decision making: what is the role of emotions and intuition, how do biases affect judgment and decision making and what can we do improve decision processes? I have applied this knowledge in a wide range of domains such as forensics (tunnel vision), health care (decision aids) and safety and security (self-reliance and community resilience).

Additional functions

  • Member national advisory board 'Resilience'
  • Member national platform ‘Active Citizenship’
  • Member assessment commission RAAK (sub commission Culture and Welfare)
  • Member advisory committee 'Intelligence' (professor Marielle den Hengst, Police Academy)
  • Member advisory committee ‘CSI-program’ (professor Christanne de Poot, Applied University of Amsterdam)
  • Member international working group 'Community Resilience'


Business & Economics
Crisis Communication
Risk Communication
Situation Effect
Social Sciences
Crisis Communication
Medicine & Life Sciences


Kox, E. S. , Kerstholt, J. H., Hueting, T. F. , & de Vries, P. W. (2022). Trust repair in human-agent teams: the effectiveness of explanations and expressing regret. In P. Faliszewski, V. Mascardi, C. Pelachaud, & M. E. Taylor (Eds.), Proceedings of AAMAS 2022 (pp. 1944-1946). (Proceedings of the International Joint Conference on Autonomous Agents and Multiagent Systems, AAMAS; Vol. 3). The International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).
Schreurs, W. (2019). Crossing lines together: how and why citizens participate in the police domain. [PhD Thesis - Research UT, graduation UT, University of Twente]. University of Twente. https://doi.org/10.3990/1.9789036548496
Other Contributions
  • Cremers, A., Stubbé, H., Beek, D. van der, Roelofs, M. & Kerstholt, J. (2014). Does playing the serious game B-SaFe! make citizens more aware of man-made and natural risks in their environment? Journal of Risk Research, DOI: 10.1080/13669877.2014.919513
  • Berkum, J.J.A. van, Goede D. de, Alphen, P.M. van, Mulder. E.R. & Kerstholt, J.H. (2013). How robust is the language architecture? The case of mood. Frontiers in Psychology, 4, 1 – 19.
  • Bakker, M.H., Kerstholt, J & Giebels, E. (2013). Features and drivers of active citizenship why are some citizens active, whereas others are not? Proceedings of the European Urban Research Association Conference Enschede 2013.
  • Kerstholt, J.H., Wieringa, O., Bart, H. & Zwaard, F. van der (2012). Increased empowerment with a decision aid for choosing a place of death. Journal of Hospice and Palliative Nursing, 14, 7, 484-490.
  • Dijkstra, K.A., Pligt, J. van der, Kleef, G.A. van & Kerstholt, J.H. (2012). Deliberation versus intuition: global versus local processing in judgment and choice. Journal of Experimental Social Psychology, 48, 5, 1156-1161.
  • Kerstholt, J., Eikelboom, A., Dijkman, T., Stoel, R., Hermsen, R. & Leuven, B. van (2010). Does suggestive information cause a confirmation bias in bullet comparisons? Forensic Science International, 198, 138-142.
  • Kerstholt, J.H. ,Zwaard, F. van der, Bart, H. & Cremers, A. (2009). Construction of health preferences: a comparison of direct value assessment and personal narratives. Medical Decision Making, 29, 513-520.
  • Kerstholt, J.H. & Eikelboom, A.R. (2007). Effects of prior interpretation on situation assessment in crime analysis. Journal of Behavioral Decision Making, 20, 455-465.
  • Kerstholt, J.H., Paashuis, R. & Sjerps, M. (2007). Shoe print examinations: effects of expectation, complexity and experience. Forensic Science International, 165, 30-34.
  • Kerstholt, J.H., Jansen, N.J.M., Amelsvoort, A.G. van & Broeders, A.P.A. (2006). Earwitnesses: effects of accent, retention and telephone. Applied Cognitive Psychology, 20, 187-197.
  • Kerstholt, J.H., de Boer, W.E.L. & Jansen, N.J.M. (2006). Disability assessments: effects of response mode and experience. Disability and Rehabilitation, 28, 111-115.
  • Kerstholt, J.H., Koster, E.R. & Amelsvoort, A.G. van (2004). Eyewitnesses: A comparison of live, video and photo lineups. Journal of Police and Criminal Psychology, 19 (2).
  • Kerstholt, N.J.M. Jansen, A.G. van Amelsvoort, A.P.A. Broeders (2004). Earwitnesses: effects of speech duration, retention interval and acoustic environment. Applied Cognitive Psychology, 18, 327-336.
  • Kerstholt, J.H. & Ayton, P. (2001). Should NDM change the way we think about decision making? Journal of Behavioral Decision Making, 14, 370-372.
  • Kerstholt, J.H. & Passenier, P.O. (2000). Fault management in supervisory control: the effect of false alarms and support. Ergonomics, 43, 1371-1389.
  • Kerstholt, J.H. & Jackson, J.L. (1998). Judicial decision making: order of evidence presentation and availability of background information. Applied Cognitive Psychology, 12, 445-454.
  • Kerstholt, J.H. & Raaijmakers, J.G.W. (1997). Decision making in dynamic task environments. In R. Ranyard, W.R. Crozier & O. Svenson (Eds.). Decision making: Cognitive models and explanations. London: Routledge.
  • Kerstholt, J.H. (1997). Dynamic decision making in non-routine situations. In R. Flin, E. Salas, M. Strub & L. Martin (Eds.) Decision making under stress: Emerging themes and applications. Aldershot: Ashgate.
  • Kerstholt, J.H. (1996). The effect of information costs on strategy selection in dynamic tasks. Acta Psychologica, 94, 273-290.
  • Kerstholt, J.H., Passenier, P.O., Houttuin, K. & Schuffel, H. (1996). The effect of a priori probability and complexity on decision making in a supervisory control task, Human Factors, 38, 65-78.
  • Kerstholt, J.H. (1995). Decision making in a dynamic situation: The effect of false alarms and time pressure. Journal of Behavioral Decision Making, 8, pp. 181-200.
  • Kerstholt, J.H. (1994). The effect of time pressure on decision making behavior in a dynamic task environment. Acta Psychologica, 86, pp. 89-104.
  • Kerstholt, J.H., Raaijmakers, J.G.W., & Valeton, J.M. (1992). The effect of expectation on the identification of known and unknown persons. Applied Cognitive Psychology, 6, 173-180.
  • Kerstholt, J.H. (1992). Information search and choice accuracy as a function of task complexity and task structure. Acta Psychologica, 80, pp. 185 197.

UT Research Information System

Courses Academic Year  2023/2024

Courses in the current academic year are added at the moment they are finalised in the Osiris system. Therefore it is possible that the list is not yet complete for the whole academic year.

Courses Academic Year  2022/2023


  • Lieke Curfs: Tunnel vision in forensic investigations. PhD project.
    Radboud University, in collaboration with Daniel Wigboldus (RU) and Rob Holland (RU).
  • Marije Bakker: Active citizenship. PhD project.
    University of Twente, in collaboration with Ellen Giebels (UT).
  • Wendy Schreurs: Community policing. PhD project.
    University of Twente, in collaboration with Ellen Giebels (UT).
  • TNO research project:Community Resilience.
    In collaboration with Martin van de Lindt (TNO) en Hanneke Duijnhoven (TNO).
  • Commissioned by WODC (Ministry of Safety and Security): Measuring resilience.
    In collaboration with Inge Trijssenaar (TNO).
  • Projectmanager of WP on Community Resilience: DRIVER (DRiving InnoVation in crisis management for European Resilience, FP7 project) 

Contact Details

Visiting Address

University of Twente
Drienerlolaan 5
7522 NB Enschede
The Netherlands

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Mailing Address

University of Twente
P.O. Box 217
7500 AE Enschede
The Netherlands