prof.dr. J.H. Kerstholt (José)

My main interest is in human decision making: what is the role of emotions and intuition, how do biases affect judgment and decision making and what can we do improve decision processes? I have applied this knowledge in a wide range of domains such as forensics (tunnel vision), health care (decision aids) and safety and security (self-reliance and community resilience).

Additional functions

Member national advisory board 'Resilience'
Member national platform ‘Active Citizenship’
Member assessment commission RAAK (sub commission Culture and Welfare)
Member advisory committee 'Intelligence' (professor Marielle den Hengst, Police Academy)
Member advisory committee ‘CSI-program’ (professor Christanne de Poot, Applied University of Amsterdam)
Member international working group 'Community Resilience'

Business & Economics

# Crisis Communication
# Risk Communication
# Situation Effect

Social Sciences

# Citizen
# Crisis Communication
# Netherlands
# Resilience

Medicine & Life Sciences

# Police

Faculty of Behavioural, Management and Social Sciences (BMS), Psychology of Conflict, Risk and Safety (PCRS)

Lam, J., Kop, N. , & Kerstholt, J. (2023). The Influence of Case Characteristics, Attitude, and Affect on Citizens’ Willingness to Help Search for a Missing Person. Journal of Police and Criminal Psychology. https://doi.org/10.1007/s11896-023-09587-1

Kox, E. S., Siegling, L. B. , & Kerstholt, J. H. (2022). Trust Development in Military and Civilian Human–Agent Teams: The Effect of Social-Cognitive Recovery Strategies. International journal of social robotics, 14(5), 1323-1338. https://doi.org/10.1007/s12369-022-00871-4

Kox, E. S. , Kerstholt, J. H., Hueting, T. F. , & de Vries, P. W. (2022). Trust repair in human-agent teams: the effectiveness of explanations and expressing regret. In P. Faliszewski, V. Mascardi, C. Pelachaud, & M. E. Taylor (Eds.), Proceedings of AAMAS 2022 (pp. 1944-1946). (Proceedings of the International Joint Conference on Autonomous Agents and Multiagent Systems, AAMAS; Vol. 3). The International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).

Kox, E. S. , Kerstholt, J. H., Hueting, T. F. , & de Vries, P. W. (2021). Trust repair in human-agent teams: the effectiveness of explanations and expressing regret. Autonomous agents and multi-agent systems, 35(2), [30]. https://doi.org/10.1007/s10458-021-09515-9

Schreurs, W., Franjkic, N. , Kerstholt, J. H. , de Vries, P. W. , & Giebels, E. (2020). Why do citizens become a member of an online neighbourhood watch? A case study in The Netherlands. Police Practice and Research, 21(6), 687-701. https://doi.org/10.1080/15614263.2020.1712202

Schreurs, W. , Kerstholt, J. H. , de Vries, P. W. , & Giebels, E. (2019). Community Resilience and Crime Prevention: Applying the Community Engagement Theory to the Risk of Crime. Journal of integrated disaster risk management, 9(2), 70-88. https://doi.org/10.5595/idrim.2019.0359

Schreurs, W. (2019). Crossing lines together: how and why citizens participate in the police domain. [PhD Thesis - Research UT, graduation UT, University of Twente]. University of Twente. https://doi.org/10.3990/1.9789036548496

Bakker, M. H. , van Bommel, M. , Kerstholt, J. H. , & Giebels, E. (2019). The interplay between governmental communications and fellow citizens’ reactions via twitter: Experimental results of a theoretical crisis in the Netherlands. Journal of contingencies and crisis management, 27(3), 265-271. https://doi.org/10.1111/1468-5973.12252

Bakker, M. H. , Kerstholt, J. H. , van Bommel, M. , & Giebels, E. (2019). Decision-making during a crisis: the interplay of narratives and statistical information before and after crisis communication. Journal of risk research, 22(11), 1409-1424. https://doi.org/10.1080/13669877.2018.1473464

Kalkman, J. P. , Kerstholt, J. H., & Roelofs, M. (2018). Crisis response team decision-making as a bureau-political process. Journal of contingencies and crisis management, 26(4), 480-490. https://doi.org/10.1111/1468-5973.12243

Cremers, A., Stubbé, H., Beek, D. van der, Roelofs, M. & Kerstholt, J. (2014). Does playing the serious game B-SaFe! make citizens more aware of man-made and natural risks in their environment? Journal of Risk Research, DOI: 10.1080/13669877.2014.919513
Berkum, J.J.A. van, Goede D. de, Alphen, P.M. van, Mulder. E.R. & Kerstholt, J.H. (2013). How robust is the language architecture? The case of mood. Frontiers in Psychology, 4, 1 – 19.
Bakker, M.H., Kerstholt, J & Giebels, E. (2013). Features and drivers of active citizenship why are some citizens active, whereas others are not? Proceedings of the European Urban Research Association Conference Enschede 2013.
Kerstholt, J.H., Wieringa, O., Bart, H. & Zwaard, F. van der (2012). Increased empowerment with a decision aid for choosing a place of death. Journal of Hospice and Palliative Nursing, 14, 7, 484-490.
Dijkstra, K.A., Pligt, J. van der, Kleef, G.A. van & Kerstholt, J.H. (2012). Deliberation versus intuition: global versus local processing in judgment and choice. Journal of Experimental Social Psychology, 48, 5, 1156-1161.
Kerstholt, J., Eikelboom, A., Dijkman, T., Stoel, R., Hermsen, R. & Leuven, B. van (2010). Does suggestive information cause a confirmation bias in bullet comparisons? Forensic Science International, 198, 138-142.
Kerstholt, J.H. ,Zwaard, F. van der, Bart, H. & Cremers, A. (2009). Construction of health preferences: a comparison of direct value assessment and personal narratives. Medical Decision Making, 29, 513-520.
Kerstholt, J.H. & Eikelboom, A.R. (2007). Effects of prior interpretation on situation assessment in crime analysis. Journal of Behavioral Decision Making, 20, 455-465.
Kerstholt, J.H., Paashuis, R. & Sjerps, M. (2007). Shoe print examinations: effects of expectation, complexity and experience. Forensic Science International, 165, 30-34.
Kerstholt, J.H., Jansen, N.J.M., Amelsvoort, A.G. van & Broeders, A.P.A. (2006). Earwitnesses: effects of accent, retention and telephone. Applied Cognitive Psychology, 20, 187-197.
Kerstholt, J.H., de Boer, W.E.L. & Jansen, N.J.M. (2006). Disability assessments: effects of response mode and experience. Disability and Rehabilitation, 28, 111-115.
Kerstholt, J.H., Koster, E.R. & Amelsvoort, A.G. van (2004). Eyewitnesses: A comparison of live, video and photo lineups. Journal of Police and Criminal Psychology, 19 (2).
Kerstholt, N.J.M. Jansen, A.G. van Amelsvoort, A.P.A. Broeders (2004). Earwitnesses: effects of speech duration, retention interval and acoustic environment. Applied Cognitive Psychology, 18, 327-336.
Kerstholt, J.H. & Ayton, P. (2001). Should NDM change the way we think about decision making? Journal of Behavioral Decision Making, 14, 370-372.
Kerstholt, J.H. & Passenier, P.O. (2000). Fault management in supervisory control: the effect of false alarms and support. Ergonomics, 43, 1371-1389.
Kerstholt, J.H. & Jackson, J.L. (1998). Judicial decision making: order of evidence presentation and availability of background information. Applied Cognitive Psychology, 12, 445-454.
Kerstholt, J.H. & Raaijmakers, J.G.W. (1997). Decision making in dynamic task environments. In R. Ranyard, W.R. Crozier & O. Svenson (Eds.). Decision making: Cognitive models and explanations. London: Routledge.
Kerstholt, J.H. (1997). Dynamic decision making in non-routine situations. In R. Flin, E. Salas, M. Strub & L. Martin (Eds.) Decision making under stress: Emerging themes and applications. Aldershot: Ashgate.
Kerstholt, J.H. (1996). The effect of information costs on strategy selection in dynamic tasks. Acta Psychologica, 94, 273-290.
Kerstholt, J.H., Passenier, P.O., Houttuin, K. & Schuffel, H. (1996). The effect of a priori probability and complexity on decision making in a supervisory control task, Human Factors, 38, 65-78.
Kerstholt, J.H. (1995). Decision making in a dynamic situation: The effect of false alarms and time pressure. Journal of Behavioral Decision Making, 8, pp. 181-200.
Kerstholt, J.H. (1994). The effect of time pressure on decision making behavior in a dynamic task environment. Acta Psychologica, 86, pp. 89-104.
Kerstholt, J.H., Raaijmakers, J.G.W., & Valeton, J.M. (1992). The effect of expectation on the identification of known and unknown persons. Applied Cognitive Psychology, 6, 173-180.
Kerstholt, J.H. (1992). Information search and choice accuracy as a function of task complexity and task structure. Acta Psychologica, 80, pp. 185 197.

See all research output of this employee

Courses in the current academic year are added at the moment they are finalised in the Osiris system. Therefore it is possible that the list is not yet complete for the whole academic year.

Lieke Curfs: Tunnel vision in forensic investigations. PhD project.
Radboud University, in collaboration with Daniel Wigboldus (RU) and Rob Holland (RU).
Marije Bakker: Active citizenship. PhD project.
University of Twente, in collaboration with Ellen Giebels (UT).
Wendy Schreurs: Community policing. PhD project.
University of Twente, in collaboration with Ellen Giebels (UT).
TNO research project:Community Resilience.
In collaboration with Martin van de Lindt (TNO) en Hanneke Duijnhoven (TNO).
Commissioned by WODC (Ministry of Safety and Security): Measuring resilience.
In collaboration with Inge Trijssenaar (TNO).
Projectmanager of WP on Community Resilience: DRIVER (DRiving InnoVation in crisis management for European Resilience, FP7 project)