Expertise
Social Sciences
- Service Industries
- Maintenance
- Decision
Economics, Econometrics and Finance
- Costs
- Stock
- Enterprise
Computer Science
- Service
- Models
Organisations
My expertise is in operations research and supply chain management, with special interest in inventory management in supply chains, after-sales service supply chains for asset mainentance, maintenance optimization, and transportation management
Publications
2025
Order advancement in a multi-item two-echelon system: Theory and case study (2025)European journal of operational research (E-pub ahead of print/First online). ten Hagen, Q., van der Heijden, M. C. & Prak, D. R. J.https://doi.org/10.1016/j.ejor.2025.09.033Solving dual sourcing problems with supply mode dependent failure rates (2025)International journal of production research (E-pub ahead of print/First online). Akkerman, F., Knofius, N., van der Heijden, M. & Mes, M.https://doi.org/10.1080/00207543.2025.2489755Intelligent real-time alert generation and operational interventions in a closed loop supply chain for repairable parts (2025)[Working paper › Preprint]. University of Twente. Alizadeh, K., Topan, E., van der Heijden, M. & van Hillegersberg, J.
2023
After-sales services during an asset’s lifetime: collaborative planning of system upgrades (2023)Service Science, 15(3), 212-232. Sloothaak, F., Akcay, A., van Houtum, G.-J. & van der Heijden, M.https://doi.org/10.1287/serv.2023.0318
2022
Operational planning in service control towers – heuristics and case study (2022)European journal of operational research, 302(3), 983-998. Gerrits, B., Topan, E. & van der Heijden, M. C.https://doi.org/10.1016/j.ejor.2022.01.025Order Advancement in a Multi-Item Two-Echelon System: Theory and Case study (2022)[Working paper › Working paper]. ten Hagen, Q., van der Heijden, M. & Prak, D.
2021
Improving effectiveness of spare parts supply by additive manufacturing as dual sourcing option (2021)OR Spectrum = OR Spektrum, 43, 189-221. Knofius, N., van der Heijden, M. C., Sleptchenko, A. & Zijm, W. H. M.https://doi.org/10.1007/s00291-020-00608-7
Research profiles
Affiliated study programs
Courses academic year 2025/2026
Courses in the current academic year are added at the moment they are finalised in the Osiris system. Therefore it is possible that the list is not yet complete for the whole academic year.
Courses academic year 2024/2025
Address
University of Twente
Ravelijn (building no. 10), room 3357
Hallenweg 17
7522 NH Enschede
Netherlands
University of Twente
Ravelijn 3357
P.O. Box 217
7500 AE Enschede
Netherlands
Scan the QR code or