Ravelijn

dr. M. Galetzka (Mirjam)

Assistant Professor
BMS-HIB-CS
Ravelijn 1418
m.galetzka@utwente.nl
+31534893329
Business card

Expertise

  • Social Sciences

    • Experience
    • Hospitality
    • Dutch
    • Customer

  • Computer Science

    • Service
    • Customer Experience
    • Validation

  • Psychology

    • Research

Organisations

Publications

2023

Lose yourself: Spacious nature and the connected self (2023)Journal of environmental psychology, 91. Article 102108. van Rompay, T. J. L., Oran, S., Galetzka, M. & van den Berg, A. E.https://doi.org/10.1016/j.jenvp.2023.102108Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality (2023)Journal of environmental psychology, 90. Article 102106. Pijls-Hoekstra, R., Galetzka, M., Groen, B. & Pruijn, A. T. H. P.https://doi.org/10.1016/J.JENVP.2023.102106

2022

Spotless? Perceived Cleanliness in Service Environments (2022)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. Vos, M. C.https://doi.org/10.3990/1.9789036553704The age of digitisation: The influence of digital channels on customer experience and customer relationships (2022)International Journal of Business Marketing and Management, 7(5), 148-161. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/vol7-issue5.html

2021

Hospitality in a theatre: The role of physical warmth (2021)Research in Hospitality Management, 11(3), 225. Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H.https://doi.org/10.1080/22243534.2021.2006913Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology (2021)In Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global. Galetzka, M., Bloeme, R., de Vries, P. W., Abraham, M., van Hoof, J. J. & van Soomeren, P.https://doi.org/10.4018/978-1-7998-7004-3.ch013

2020

Are you feeling served: The embodied experience of hospitality in service environments (2020)[Thesis › PhD Thesis - Research external, graduation UT]. University of Twente. Pijls-Hoekstra, R.https://doi.org/10.3990/1.9789036550666The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience (2020)International Journal of Business Marketing and Management, 5(11), 93-102. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/paper/Nov2020/8340436164.pdfNew Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated (2020)Journal of relationship marketing, 19(1), 29-51. Pol, H., Galetzka, M. & Pruyn, A.https://doi.org/10.1080/15332667.2019.1664868

Research profiles

Courses academic year 2024/2025

Courses in the current academic year are added at the moment they are finalised in the Osiris system. Therefore it is possible that the list is not yet complete for the whole academic year.

Courses academic year 2023/2024

Address

University of Twente

Ravelijn (building no. 10), room 1418
Hallenweg 17
7522 NH Enschede
Netherlands

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Organisations

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