Expertise
Social Sciences
- Experience
- Hospitality
- Dutch
- Customer
Computer Science
- Service
- Customer Experience
- Validation
Psychology
- Research
Organisations
Publications
2023
Lose yourself: Spacious nature and the connected self, Article 102108. van Rompay, T. J. L., Oran, S., Galetzka, M. & van den Berg, A. E.https://doi.org/10.1016/j.jenvp.2023.102108Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality, Article 102106. Pijls-Hoekstra, R., Galetzka, M., Groen, B. & Pruijn, A. T. H. P.https://doi.org/10.1016/J.JENVP.2023.102106
2022
Spotless? Perceived Cleanliness in Service Environments. University of Twente. Vos, M. C.https://doi.org/10.3990/1.9789036553704The age of digitisation: The influence of digital channels on customer experience and customer relationships, 148-161. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/vol7-issue5.html
2021
Hospitality in a theatre: The role of physical warmth, 225. Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H.https://doi.org/10.1080/22243534.2021.2006913Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With TechnologyIn Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global. Galetzka, M., Bloeme, R., de Vries, P. W., Abraham, M., van Hoof, J. J. & van Soomeren, P.https://doi.org/10.4018/978-1-7998-7004-3.ch013
2020
Are you feeling served: The embodied experience of hospitality in service environments. University of Twente. Pijls-Hoekstra, R.https://doi.org/10.3990/1.9789036550666The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience , 93-102. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/paper/Nov2020/8340436164.pdfNew Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated, 29-51. Pol, H., Galetzka, M. & Pruyn, A.https://doi.org/10.1080/15332667.2019.1664868
2019
Lokale veiligheid uitgaansgebieden: Case Haarlem. Wetenschappelijk Onderzoek- en Documentatiecentrum (WODC). Galetzka, M., van Hoof, J. J., de Vries, P. W., Abraham, M., Bloeme, R. & van Soomeren, P.https://repository.wodc.nl/handle/20.500.12832/2352
Research profiles
Courses academic year 2023/2024
Courses in the current academic year are added at the moment they are finalised in the Osiris system. Therefore it is possible that the list is not yet complete for the whole academic year.
- 194128030 - Master Thesis PA
- 201800090 - Essentials in Communication Science
- 201800095 - Design and Service Experience
- 201800100 - Master Thesis Communication Science
- 202000266 - Popularizing global challenges (P)
- 202000267 - Intro to communication science (T)
- 202000268 - Research methods & statistics 1 (R)
- 202001494 - Master Thesis BA-COM Digital Marketing
- 202100041 - Evidence based design (P)
- 202100042 - Social psychology & persuasive tech (T)
- 202100043 - Experimental design & analysis (R)
- 202100044 - Persuasive environment (S)
- 202100147 - Communication science Premaster COM
- 202200268 - Research Topics Digital Marketing
- 202300071 - Professional writing (S)
- 202300072 - Design skills (S)
Courses academic year 2022/2023
- 192491009 - Master Thesis Comm. Studies
- 194128030 - Master Thesis PA
- 201800090 - Essentials in Communication Science
- 201800095 - Design and Service Experience
- 201800100 - Master Thesis Communication Science
- 202000266 - Popularizing global challenges (P)
- 202000267 - Intro to communication science (T)
- 202001494 - Master Thesis BA-COM Digital Marketing
- 202100041 - Evidence based design (P)
- 202100042 - Social psychology & persuasive tech (T)
- 202100043 - Experimental design & analysis (R)
- 202100044 - Persuasive environment (S)
- 202100147 - Communication science Premaster COM
- 202100148 - Academic research project Premaster COM
- 202200268 - Research Topics Digital Marketing
Address
![](https://1348661504.rsc.cdn77.org/.uc/i327a8e9f010325e6110086dbf4036fbfbde28f47809a0801e3bc0268018041/cubicus.png)
University of Twente
Cubicus (building no. 41), room C206
De Zul 10
7522 NJ Enschede
Netherlands
University of Twente
Cubicus C206
P.O. Box 217
7500 AE Enschede
Netherlands