I am an Associate Professor of Human Factors and Cognitive Ergonomics at the University of Twente. I have also been nominated Honorary Senior Fellow of Human Factor for Health Technology at Imperial College, and I am collaborating with The UK NIHR MIC London Diagnostics unit for research on medical devices. 

|Research interests Human factors and ergonomics; HCI/HRI, interaction with technology and artefacts, usability and accessibility studies, user experience analysis in ubiquitous computing contexts, modelling of human behavior, health and disability service and product design, matching people and technology, qualitative and quantitative research of applied psychology using multivariate and predictive statistical techniques.

|Work Experience I have several years of professional working experience as a specialist for usability, UX, and human factors in a range of interdisciplinary projects, both in academia and industry where I have worked as a consultant in relation to user experience. I am currently an Assistant Professor of Human Factors and Cognitive Ergonomics at Twente University, AT CODE. From 2015 to 2018, I was a Fellow and co-lead of the Human factors unit of the NIHR DEC London at the Department of Surgery and Cancer of Imperial College. My role was to support manufacturers and innovators with evidence to develop and manage barriers to the adoption of new medical technologies e.g. point-of-care and portable medical devices. Since 2013, I have been a research fellow at the Human Factors Research Group at The University of Nottingham, for the Live Augmented Reality Training Environments (LARTE) project with Jaguar Land Rover. I undertook experimental analysis on Human and Virtual/Augmented reality interaction for training operators' abilities and skills. From 2011 to 2013 I was a researcher at Brunel University where I have undertaken research on different topics such as medical device technologies and user perspectives, user experience of interaction, preferences elicitation and usability testing. Moreover, I have also worked as a researcher for the Accessible Lifelong Learning for Higher Education project (EU4ALL) funded by the European Sixth Framework program, where I was the lead of the Italian group for the accessibility and usability testing of the e-learning system developed by the EU4ALL consortium. At the beginning of my career, from 2008 to 2011, I was a teaching professor for different modules e.g, psychology of learning and disability, etc. at the University of Perugia, in Italy.

|Expertise I have extensive experience in the design of ethnographic, remote testing, and in-house/laboratory studies and in designing and using survey questionnaires, think aloud, focus groups and interviews. I am experienced in quantitative data analysis using different multivariate data analysis techniques such as factor analysis, multiple linear and non-linear regression analysis and clustering. I have extensive experience of undertaking quantitative data analysis using the IBM SPSS statistics software (and its syntax), and R software. I am also particularly expert in predictive statistics such as bootstrap and Monte Carlo techniques.

Expertise

  • Computer Science

    • User
    • Usability
    • Evaluation
    • Models
    • Assistive Technology
    • Chatbot
  • Psychology

    • Assessment
    • Scoping Review

Organisations

I am a methodologist and specialist in evaluation methods and evidence generation to support innovation design for medical and assistive technologies, digital tools, and VR/AR. I am a specialist in human factors and ergonomics and in interaction with technology and artifacts (HCI/HRI), Human AI systems conversation and collaboration. My main research interests include but are not limited to usability and accessibility studies, service design (in particular healthcare and disability), user experience analysis in ubiquitous computing contexts, modeling of human behavior, matching people and technology, qualitative and quantitative research of applied psychology, and system thinking.

Publications

2025

From Presence to Plausibility: Towards a Comprehensive Questionnaire for the Full Mixed Reality Spectrum (2025)SN Computer Science, 6(5). Article 470. Ballestin, G., Diepeveen, H., Alev Çatar, E. & Borsci, S.https://doi.org/10.1007/s42979-025-04002-4Adaptive XAI: Advancing Intelligent Interfaces for Tailored AI Explanations (2nd Edition) (2025)In IUI 2025 Companion: Proceedings of the 2025 International Conference on Intelligent User Interfaces (pp. 172-174). Association for Computing Machinery (ACM). Turchi, T., Malizia, A., Paternò, F., Borsci, S., Chamberlain, A. & Fish, A.https://doi.org/10.1145/3708557.3716159Unleashing the potential of Turkish chatbots: a study on the validity and reliability of the bot usability scale (2025)Universal access in the information society (E-pub ahead of print/First online). Aktaş, N. B., Şişman, B. & Borsci, S.https://doi.org/10.1007/s10209-025-01211-9Charting the landscape of rail human factors and automation: A systematic scoping review (2025)Transportation Research Interdisciplinary Perspectives, 30. Article 101350. Kusumastuti, S. A., Kolkman, T. H. J., Lo, J. C. & Borsci, S.https://doi.org/10.1016/j.trip.2025.101350

2024

Human AI conversational systems: when humans and machines start to chat (2024)Personal and ubiquitous computing, 28(6), 857-860. Borsci, S., Chamberlain, A., Nichele, E., Bødker, M. & Turchi, T.https://doi.org/10.1007/s00779-024-01837-1Escape room design in training crew resource management in acute care: a scoping review (2024)BMC Medical Education, 24(1). Article 819. Jaspers, G. J., Borsci, S., van der Hoeven, J. G., Kuijer-Siebelink, W. & Lemson, J.https://doi.org/10.1186/s12909-024-05753-zRe-examining the chatBot Usability Scale (BUS-11) to assess user experience with customer relationship management chatbots (2024)Personal and ubiquitous computing, 28(6), 1033-1044. Borsci, S. & Schmettow, M.https://doi.org/10.1007/s00779-024-01834-4Design Implications for Integrating AI Chatbot Technology with Learning Management Systems: A Study-based Analysis on Perceived Benefits and Challenges in Higher Education (2024)In ICAITE 2024: Proceedings of the 2024 International Conference on Artificial Intelligence and Teacher Education (pp. 1-8). ACM Press. Sedrakyan, G., Borsci, S., Machado, M., Rogetzer, P. & Mes, M.https://doi.org/10.1145/3702386.3702405Design Implications for Next Generation Chatbots with Education 5.0 (2024)In New Technology in Education and Training: Select Proceedings of the 5th International Conference on Advance in Education and Information Technology (pp. 1-12) (Lecture Notes in Educational Technology; Vol. Part F3326). Springer. Sedrakyan, G., Borsci, S., van den Berg, S. M., van Hillegersberg, J. & Veldkamp, B. P.https://doi.org/10.1007/978-981-97-3883-0_1Adaptive XAI: Towards Intelligent Interfaces for Tailored AI Explanations (2024)In IUI '24 Companion: Companion Proceedings of the 29th International Conference on Intelligent User Interfaces (IUI 2024 Companion) (pp. 119-121). Association for Computing Machinery. Turchi, T., Malizia, A., Paternò, F., Borsci, S. & Chamberlain, A.https://doi.org/10.1145/3640544.3645253

Research profiles

Human Factors and Cognition in Transport:

  • FLagship 2 and 4 (WP 15,16 and 32) ERJU Project - in collaboration with ProRail as part of the European Joint Rail Undertaking (2023-2027). Human Factors for the Future of Rail Transport in Europe

Human Factors and Cognition in Healthcare:

  • EU Horizon PROTECT-CHILD (https://protect-child.eu/) — Improve Pediatric Transplant Outcomes with Genomic Data Integration (2024–2029). Defining a Systematic Method of Human Factors Co-Creation: User Requirements definition (functional and non-fucntional), User Stories and UX Architecture 
  • NWO SepsPic: Highly Multiplexed Photonics Integrated Circuit (PIC) Sensors for Rapid Sepsis Diagnostics (2024–2027). Defining a Systematic Method of Human Factors Co-Creation: User Requirements definition (functional and non-fucntional), User Stories and UX Architecture.
  • EU HORIZON LATE-AYA: Understanding and Addressing Late Effects of Treatment in AYA Cancer Survivors Using AI-Based Digital.  Phenotyping and a Non-Invasive Holistic Approach (2025–2028). Defining a Systematic Method of Human Factors Co-Creation: User Requirements definition (functional and non-fucntional), User Stories and UX Architecture.

Address

University of Twente

Capitool 15 (building no. 78), room 341
Capitool 15
7521 PL Enschede
Netherlands

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