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dr. S. Janssen (Suzanne)

Assistant Professor

About Me

I am Assistant Professor in the area of Organizational Communication at the Faculty of Behavioural, Management, and Social Sciences of the University of Twente, the Netherlands. In October 2015, I received my Ph.D. degree (Cum Laude) for my dissertation entitled "A Self-Determination Theory Perspective on Mentoring Relationships at Work."

In my qualitative studies, I study how communication processes in organizations can contribute to employees' motivation and optimal functioning. I am especially interested into how work relationships and technology use can contribute to more fulfilling work environments. Therefore, I qualitatively explore topics including employee communication, basic need-fulfillment (coming from Self-Determination Theory), technology use and experience, and social practices surrounding technology use.   

From 2019 onwards, I will be working on my Veni project "A robot as a colleague," in which I will be investigating employees’ experiences in working with robots, specifically in relation to employee motivation. Besides individual experiences and strategies to optimally work with the robot, this project investigates the social context of robot use in organizations.

Expertise

Mentoring
Self-Determination
Developer
Industry
Mentor
Mentors
Personal Autonomy
Protégés
Content Analysis
Mental Competency
Developmental Relationships
Content Analysis
Mentoring
Mentoring
Organizations
Protégé
Self-Determination
Organization
Meaning Of Work
Mentoring

Research

I study how employees’ professional development, motivation, and thriving are affected by their organizational environment. My qualitative approaches focus on theory building in the context of self-determination theory and basic need-fulfillment in organizations.

During my Ph.D. research, I focused on the role of mentoring relationships and developmental networks in employees’ professional development. Therefore, I interviewed protégés, mentors, dyads of mentors and protégés, and co-workers in their direct work environment. My studies showed how self-determination theory is a relevant framework for understanding mentoring processes. From a basic need-fulfillment perspective, my qualitative studies provided more insight into the role of need-fulfillment processes in interpersonal relationships. This resulted in several key publications in major journals in the fields of management and organizational behavior.

My current research focuses on understanding the ongoing impact of technologies on organizations. An important aspect is to understand the relevance of technology to employees and to examine how they experience those technologies and put them into practice. The question of how technologies can contribute to employees' basic need-fulfillment in work environments is central to my research interests.

From 2019 onwards, I will be working on my Veni project "A robot as a colleague," in which I will be investigating employees’ experiences in working with robots, specifically in relation to employee motivation. Besides individual experiences and strategies to optimally work with the robot, this project investigates the social context of robot use in organizations.

Publications

Recent
Janssen, S., Gosselt, J. F., & Bemelman, B. (2016). CSR communication in the business-to-business context: an exploratory study. In 66th Annual meeting of the International Communication Association, Fukuoka, Japan, June 11, 2016 (pp. -). Fukuoka, Japan: International Communication Association (ICA).
Janssen, S., Tahitu, J., & van Vuuren, H. A. (2015). Informele mentoring relaties op de werkvloer: Percepties en ervaringen van buitenstaanders. -. Paper presented at Etmaal van de Communicatiewetenschap 2015, Antwerpen, Belgium.
Janssen, S., Alberts, M., & van Vuuren, H. A. (2014). The role of developmental networks in career starters' meaning of work. In ICA 2014: 64th annual conference of the International Communication Association, Seattle, 22-26 May (pp. -). Seattle.
Janssen, S., van Vuuren, H. A., & de Jong, M. D. T. (2014). Mentor motives: insights from self-determination theory and relational mentoring. In ECPP 2014: 7th European conference on positive psychology, Amsterdam, 1-4 July 2014 (pp. -). Amsterdam: Trimbos Instituut.
Janssen, S., Mensink, M., & van Vuuren, H. A. (2013). Great expectations: The role of mentoring schemas in protégés' and mentors' sensemaking of formal mentorships. -. Paper presented at Etmaal van de Communicatiewetenschap 2013, Rotterdam, Netherlands.
Janssen, S., van Glabbeek, B., & Ribbers, J. (2013). Rapportage trendonderzoek interne communicatie 2013: resultaten online enquête. Nijmegen: Involve.

UT Research Information System

Google Scholar Link

Education

My education is mainly centered on the field of corporate and organizational communication. Next to that, I teach students about the most important communication theories and on how to conduct (qualitative) research. I teach in the Bachelor, PreMaster, and Master of Communication Studies.

Affiliated Study Programmes

Bachelor

Master

Courses

Projects

Veni project (2019 - 2022): Working Life in the Robot Age: Employees’ Experiences in Working with Robots

As robots become more and more advanced and integrated into working life, it is important to understand their impact on employees. This project is a first critical step in addressing this challenge by investigating how employees integrate robots in their work and how working with robots is linked to fundamental processes of employee motivation and well-being. It will also examine the mutual shaping of human-robot collaborations and social practices in organizations (e.g., collaboration, communication).

Contact Details

Visiting Address

University of Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus (building no. 41), room C204
De Zul 10
7522NJ  Enschede
The Netherlands

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Mailing Address

University of Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus  C204
P.O. Box 217
7500 AE Enschede
The Netherlands

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