dr. S. Janssen (Suzanne)

Assistant Professor

About Me

I am Assistant Professor in the area of Organizational Communication at the Faculty of Behavioural, Management, and Social Sciences of the University of Twente, the Netherlands. In October 2015, I received my Ph.D. degree (Cum Laude) for my dissertation entitled "A Self-Determination Theory Perspective on Mentoring Relationships at Work."

In my qualitative studies, I study how communication processes in organizations can contribute to employees' motivation and optimal functioning. I am especially interested into how work relationships and technology use can contribute to more fulfilling work environments. Therefore, I qualitatively explore topics including employee communication, basic need-fulfillment (coming from Self-Determination Theory), technology use and experience, and social practices surrounding technology use.   


Personal Autonomy
Content Analysis
Mental Competency
Developmental Relationships
Content Analysis
Meaning Of Work


I study how employees’ professional development, motivation, and thriving are affected by their organizational environment. My qualitative approaches focus on theory building in the context of self-determination theory and basic need-fulfillment in organizations.

During my Ph.D. research, I focused on the role of mentoring relationships and developmental networks in employees’ professional development. Therefore, I interviewed protégés, mentors, dyads of mentors and protégés, and co-workers in their direct work environment. My studies showed how self-determination theory is a relevant framework for understanding mentoring processes. From a basic need-fulfillment perspective, my qualitative studies provided more insight into the role of need-fulfillment processes in interpersonal relationships. This resulted in several key publications in major journals in the fields of management and organizational behavior.

My current research focuses on understanding the ongoing impact of technologies on organizations. An important aspect is to understand the relevance of technology to employees and to examine how they experience those technologies and put them into practice. The question of how technologies can contribute to employees' basic need-fulfillment in work environments is central to my research interests.


Janssen, S., Gosselt, J. F., & Bemelman, B. (2016). CSR communication in the business-to-business context: an exploratory study. In 66th Annual meeting of the International Communication Association, Fukuoka, Japan, June 11, 2016 (pp. -). Fukuoka, Japan: International Communication Association (ICA).
Janssen, S., Alberts, M., & van Vuuren, H. A. (2014). The role of developmental networks in career starters' meaning of work. In ICA 2014: 64th annual conference of the International Communication Association, Seattle, 22-26 May (pp. -). Seattle.
Janssen, S., van Vuuren, H. A., & de Jong, M. D. T. (2014). Mentor motives: insights from self-determination theory and relational mentoring. In ECPP 2014: 7th European conference on positive psychology, Amsterdam, 1-4 July 2014 (pp. -). Amsterdam: Trimbos Instituut.
Janssen, S., van Glabbeek, B., & Ribbers, J. (2013). Rapportage trendonderzoek interne communicatie 2013: resultaten online enquête. Nijmegen: Involve.

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My education is mainly centered on the field of corporate and organizational communication. Next to that, I teach students about the most important communication theories and on how to conduct research. I teach in the Bachelor, PreMaster, and Master of Communication Studies.

Affiliated Study Programmes




Contact Details

Visiting Address

University of Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus (building no. 41), room C204
De Zul 10
7522NJ  Enschede
The Netherlands

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Mailing Address

University of Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus  C204
P.O. Box 217
7500 AE Enschede
The Netherlands

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